SPEC 5739 - Option to make Order Contact mandatory in Decor 24

Date Released: Dec 2019

Modules: Decor 24

Description:Adds the setting Require Order Contact Name entry at Checkout to the Global Settings (D24 1). This setting was not added to the User Settings (D24 2).

Reason: Requiring customers to provide a contact information in D24 help to collect the necessary information to send predictive delivery notifications.

Associated existing settings:

  • Always show Order Contact field on Order Header - If N, do not enforce the new setting. When this setting is N the Order Contact field name is not displayed in Checkout Step 2.
  • Only show Order Contact on Order Header if "C" records exist - If Y and no C records exist in the phone number file the new setting is not enforced. The contact name field is not displayed when there are no C records.

  • Limit user to selecting an existing order contact only - If Y and no records exist in the phone number file the contact name field is displayed in Checkout 2, but the new setting is not enforced as there are no values to select.

New Setting - Require Order Contact Name entry at Checkout

  • If the setting Require Order Contact Name entry at Checkout is activated, an Order Contact entry is mandatory on Checkout Step 2 - Order Information. Default is N.

  • If an Order Contact is not entered an error message displays.

If the title Order Contact Name has been changed, via Presentation Settings Screen 5, the error message reflects the new title.

Example scenario related to the settings.

If the settings were configured as shown below...

And there are no I (email) or C (order contact) records in the phone number file.

Then the Order Contact Name field is displayed in D24 Checkout: Step 2, but the associated drop down is empty, meaning that the user will not be able to select a value.

If Require Order Contact Name entry at Checkout is also set to Y.

Then when a user selects Continue to go to Step 3 the error message Order Contact Name is required is displayed because there are no contacts to select.

If someone wants to use the settings in this specific configuration then they need to ensure that Phone Number file I records exist for their D24 customers.